Watling & Co Complaints procedure

Watling & Co is committed to providing a first-rate service to our clients.

If you are a client and are dissatisfied with any element of our service, you should please contact John Watling by telephone, e mail to JFW@Watlinglaw.com or letter.

Any dissatisfaction will be taken very seriously and investigated thoroughly. We shall aim to address any complaint within 7 days of receipt. Our objective will be to resolve any complaint to our client’s full satisfaction.

If for any reason we do not resolve a complaint to a client’s full satisfaction, then the client may refer their complaint to the Legal Ombudsman and/or to the Solicitors Regulation Authority (SRA).

Details of the Legal Ombudsman can be found at theirWebsite:www.legalombudsman.org.uk. Clients should refer any complaint to The Legal Ombudsman as quickly as possible after our own internal complaints procedure has been exhausted. It should be noted that the time limit for referral of complaints to the legal Ombudsman is ordinarily 6 months from our final response to a client’s complaint and one year from when the client realised there was a concern.

In the alternative or additionally Clients can refer any complaint to the Solicitors Regulation Authority (SRA). Such complaints would generally concern the behaviour of the individual Solicitor for example unfair treatment, accounting irregularities, poor conduct etc. Information concerning reporting complaints to the SRA is available on their website: www.sra.org.uk/consumer/problems.page .

If a client’s complaint is about a bill, then the client may also apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.